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Dranks Brand – Return & Refund Policy

At Dranks Brand, customer satisfaction is important to us. We are committed to providing quality products and reliable customer support. Please read this Return & Refund Policy carefully before making a purchase through our website.

By placing an order with Dranks Brand, you agree to the terms outlined below.

Return Eligibility

We accept eligible return requests within 14 days from the date your order is delivered.

To qualify for a return, the item must meet the following conditions:

  • The product must be unused and unopened

  • The item must remain in its original packaging

  • The product must not be damaged due to misuse or improper handling

  • Proof of purchase or order confirmation must be provided

Products returned without prior authorization may not be accepted.

Non-Returnable Items

Certain items are considered final sale and cannot be returned or refunded, including:

  • Opened or used products

  • Promotional or discounted items

  • Clearance products

  • Items marked as “Final Sale”

  • Products damaged after delivery due to customer handling

For hygiene, safety, and compliance reasons, some consumable or cannabis-related products may not qualify for returns once opened.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact our support team within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Clear photos of the package and product

  • A brief description of the issue

Once reviewed, we may offer a replacement, store credit, or refund depending on the situation.

Return Process

To request a return, please contact our customer support team before sending any items back.

Return Request Information

Please include the following in your email:

  • Full name

  • Order number

  • Product name

  • Reason for return

  • Photos if applicable

Once your request is approved, we will provide return instructions and the appropriate return address.

Customers are responsible for return shipping costs unless the return is due to our error, damaged merchandise, or incorrect shipment.

Refund Process

After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund request.

If approved:

  • Refunds will be issued to the original payment method

  • Processing times may vary depending on your financial institution

  • Refunds generally appear within 5–10 business days

Shipping fees are non-refundable unless the issue was caused by our mistake.

Exchanges

We currently only replace items if they arrive damaged, defective, or incorrect.

If you need an exchange for the same item, please contact us with your order details and supporting photos.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has entered fulfillment or shipment processing, cancellations may no longer be possible.

To request an order cancellation, please contact us immediately after placing your order.

Refused or Undeliverable Packages

Packages returned to us due to incorrect shipping information, refusal of delivery, or failed delivery attempts may be subject to:

  • Return shipping fees

  • Restocking fees

  • Delayed refund processing

Customers are responsible for providing accurate shipping information during checkout.

Contact Information

If you have questions regarding returns, refunds, damaged items, or cancellations, please contact us:

Website: https://dranksbrands.com
Email: sales@dranksbrands.com
Phone: +1 (725) 485-0806

Our customer support team is available to assist you with any concerns related to your order.

Policy Updates

Dranks Brand reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes become effective immediately upon posting to this page.

By using our website and placing an order, you acknowledge and agree to this policy.